Privacy Policy
Last Updated: 19-08-2026
1. Introduction
This Privacy Policy explains how Sappso Technologies Pvt Ltd ("we", "us", "our") collects, uses, discloses, and protects information in connection with the Sappso mobile application (the "App") and the website www.sappso.com (together, the "Services"), which are provided by Sappso Technologies Pvt Ltd, the operator of Sappso.com.
Sappso is a GPS tracking application used to monitor vehicles, pets, and/or assets fitted with a compatible tracking device. By creating an account or using the App, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the App.
Note to Sappso Technologies Pvt Ltd: this document contains bracketed placeholders (e.g. Sappso )
that must be reviewed, verified, and replaced with confirmed details before publishing. Do not present any
placeholder as final, verified information.
2. Information We Collect
We collect information required to provide and operate GPS tracking, account, and app functionality. This may include:
2.1 Personal Information
- Name, email address, and phone number provided when you register or contact support
- Billing / subscription details where applicable to your plan, processed via [PAYMENT PROVIDER — TODO: confirm]
2.2 Account Information
- Login credentials (email/username and password, stored in encrypted/hashed form)
- Account preferences and settings you configure in the App
2.3 Device Information
- Mobile device type, operating system and version
- Unique device or app instance identifiers, used for authentication and app functionality
- App version and diagnostic/crash information, where applicable
2.4 Location / GPS Information
- Real-time and historical GPS location data transmitted by the tracking device paired with your account
- Geo-fence boundaries you configure and related entry/exit events
- Route history associated with the tracked vehicle, pet, or asset
Location data is central to the App's core function of real-time tracking and is collected only for devices linked to your account.
2.5 Vehicle / Tracking Information
- Tracker/device ID, SIM/connectivity status, and device pairing information
- Vehicle, pet, or asset details you enter (e.g. nickname, category) to identify a tracked item
- Device status data such as battery level or connectivity signal, where supported by the tracker hardware
2.6 Usage and Log Information
- App interactions, feature usage, and session information
- IP address and access timestamps recorded by our servers/website for security and troubleshooting purposes
- Push notification delivery status, where notifications are enabled on your device
Sappso Technologies Pvt Ltd TODO: confirm the exact list above against what Sappso actually collects (e.g. whether analytics, advertising identifiers, or camera/microphone access are used) and remove any item not applicable. Do not leave a data type listed here unless it is genuinely collected by the App.
3. How We Use Information
We use the information described above to:
- Provide, operate, and maintain real-time and historical GPS tracking functionality
- Create and manage your account, and authenticate you when you log in
- Send trip, geo-fence, low-battery, and other operational alerts and notifications you have enabled
- Provide customer support and respond to your requests
- Maintain the security, integrity, and reliability of the App and our systems
- Diagnose technical issues and improve App performance
- Comply with legal obligations and enforce our terms
We do not use location or tracking data for purposes unrelated to providing the tracking service, except as required by law.
5. Third-Party Services
The App and Services may rely on third-party providers to deliver certain functionality (for example maps display, push notifications, cloud hosting, or crash/analytics reporting). Any such providers only process data as needed to deliver their service to us.
Sappso Technologies Pvt Ltd TODO: list the specific third-party SDKs/services integrated in Sappso here (for example: Google Maps Platform, Firebase, a push notification provider, a crash-reporting or analytics tool, a payment gateway). This information cannot be determined from the website alone and must be confirmed against the App's actual codebase before publishing.
6. Data Storage and Retention
We retain personal, account, and location/tracking data for as long as your account is active and as needed to provide the Services. We retain data for longer periods where required to comply with legal, tax, accounting, fraud-prevention, or dispute-resolution obligations.
Sappso Technologies Pvt Ltd TODO: confirm the hosting region/provider for stored data (e.g. cloud provider
and data center location) and insert here: [DATA HOSTING PROVIDER / REGION].
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Sappso Technologies Pvt Ltd TODO: confirm specific security measures actually in place (e.g. encryption in transit via HTTPS/TLS, encryption at rest, access controls) before making specific technical claims here.
8. Account and Data Deletion
You may request deletion of your account and associated personal data at any time. Full details of the process, what is deleted, and what may be retained are provided on our dedicated Delete Account & Data page.
9. Children's Privacy
The App is not directed to children under the age of [MINIMUM AGE — TODO: confirm, e.g. 13 or 16 depending on jurisdiction], and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [SUPPORT EMAIL] so we can take appropriate action.
10. User Rights
Depending on your location, you may have rights regarding your personal information, which may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and personal data, as described above
- Withdraw consent for optional features (e.g. push notifications), where applicable
- Object to or restrict certain processing, where applicable law provides this right
To exercise any of these rights, contact us using the details in the "Contact Us" section below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page with a revised "Last Updated" date. Continued use of the App after changes take effect constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: